From your Indystack admin panel, click the DNS option in the main menu.
You will have 2 options: DNS Zones and Connected Domains
DNS Zones
DNS Zones are used when you want to have full control of your domain from your Indystack account.
Please note that changing a domain from a previous DNS provider to Indystack will not duplicate all previous DNS settings. This means you will have to recreate each DNS Zone once migrated. Please ensure you have fully backed up any existing DNS zone settings before proceeding for migrated sites.
When setting DNS Zones option you'll be given the primary DNS settings to change with your registrar. The registrar is where you originally purchased your domain. At this time Indystack does not provide domain registration.
Once you've set the primary nameservers at your registrar click the Done, check nameservers button. If you've logged out and back in you can find this option again by going back to the DNS page, click the 3 dots beside your domain name and select the Nameserver details option.
Connected Domains
Connected Domains is used when you want to keep your primary nameservers with your current registrar. There are many reasons to do this, primarily if you'll be migrating a site and don't want to have to re-create your DNS Zones all over again, you can simply keep the domain where it is, then use the Connected Domains options to obtain the A and TXT records you need to point your domain to your Indystack account.
Click the Connect Domain box to get started. Enter your domain and click the Connect Domain button. You'll be presented with all the settings you need to recreate with your domain registrar.
Clicking the link icon (chain) beside any setting will allow you to copy it easily.
After updating your domain with your registrar, simply wait and the domain will auto-verify. A verify notice will be displayed until the domain is updated.
Once your settings are live from your DNS provider, you can use the Check records button to force a check of the domain status. When everything is setup properly you'll see a Verified status.
If your status is not updating, be sure to carefully read the details on the error message and you should be able to resolve the issue. You will see a general status of Verification Failed and further details will be displayed that relate to the issue.
You can also check your domain's live status using a DNS checking tool such as https://www.nslookup.io . If you're not seeing the settings you expect there, you need to contact your DNS provider or domain registrar to confirm the settings for the domain.
If you see the correct settings with a DNS checking tool, but our interface still says you're not using the right settings, then please open a chat support request and we'll investigate the issue from our end.
Troubleshooting site errors after domain update
If your site is not loading (error 503, 404, etc) after adding your domain to your Indystack account, you want to check the following areas.
Ensure your domain is propagating properly.
You can use any online DNS checking tool. For this article we'll be using https://www.whatsmydns.net .
We are not affiliated with whatsmydns.net.
You can check A, and TXT records easily by entering your domain on the site and choosing those options in the dropdown menu (see image).
You can also view your domain's top level DNS by choosing the NS option.
If your domain is not using the right settings, you may have to wait longer for propagation of those settings. Generally, DNS Zone updates (A and TXT records) will update anywhere from 15 minutes to 3 hours. Whereas DNS (NS) update can take upwards of 24 hours.
DNS propagation is not in our control, the speed at which it updates is determined by your domain registrar. Please contact them directly if you suspect some issues with propagation.
Check your WP site database
If your domain is fully propagated and your site is not loading correctly, your database may need some attention. For example, if your primary site loads fine, but you can't access your WP admin, the database is likely to blame.
First access your database via phpMyAdmin in your Indystack admin panel.
Now we need to locate the "siteurl" and "home" fields. By default, they are in the wp_options table, as per the following image.
Double check the values here, they should be your new domain address. If not, you'll need to update the fields using the edit option.
After you update the field, scroll to the bottom of the page and click the "Go" button.
Now repeat the last steps for the home field also. Now that is set, we must clear the cache for the server from SSH.
Now test your site and it should be working. If you require further assistance, let us know.