Frequenty Asked Questions (FAQ)

Some answers to our most commonly received questions about Indystack services.

Billing Basics at Indystack

A quick and general overview of your billing options at Indystack

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By Sheldon Miles

August 9, 2023

Do I need to install a caching plugin?

No, Indystack is using LiteSpeed caching at the server level and as such you do not need further caching at the application level. Note: You should disable any caching and/or optimization plugins, as well as security plugins before migrating your ...

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By Sheldon Miles

August 10, 2023

Do I need security plugins?

You can use a security plugin for application-level security. However, before the migration process starts you should disable any security plugins. You can re-enable them after the migration has been completed.

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By Sheldon Miles

August 9, 2023

Why are some plugins blocked?

Some plugins simply won’t work with the stack we’re using to manage the cloud server system. Others may not be allowed as they pose a security risk to our infrastructure. If you believe a plugin should be allowed, that isn’t, please reach out via ...

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By Sheldon Miles

August 9, 2023

Which Plugins are Disallowed?

A list of disallowed pugins on the Indystack platform

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By Sheldon Miles

August 10, 2023

Which hosting plans are available?

Our Pricing Page has all currently available plans listed in detail. Currently, we offer single-site hosting subscriptions at $14.99/month per site. Each paid site also comes with an open slot to start developing your next site, free of charge. ...

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By Sheldon Miles

August 16, 2023

What do I need to launch my first site on Indystack?

Indystack provides WordPress Managed web hosting. To start working on your first WordPress site with us, all you need is to sign-up with a new account and launch a new site. That's it! Each new account starts as a free development account that is ...

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By Sheldon Miles

August 16, 2023

How do I access wp-admin panel directly?

How to access your WordPress admin panel directly in a browser.

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By Sheldon Miles

September 2, 2023

How Do I Start a Subscription?

To start a paid subscription with Indystack, please navigate to the site you wish to subscribe to and select the "Publish" option. Next, fill in your payment details to process the subscription. Please note that in the example shown 25% VAT is add...

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By Sheldon Miles

September 2, 2023

What happens if my credit card expires?

You will receive a notification email from Stripe (our payment gateway) that your credit card will be expiring soon. If your credit card details are not updated in time, you'll also receive email notifications about the failed payment once it is d...

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By Sheldon Miles

September 6, 2023

Resolving a Missed Payment

Steps to follow to pay an outstanding invoice.

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By Sheldon Miles

October 9, 2023